Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@kshandmade.com

Miscellaneous

Yes! We love to create custom pieces! Bring me your imagination. Or…pictures, colors, themes. We will create a mock up design for you to see!

We offer custom wood home/office decor. Woodworking, laser cutting, engraving, and design options. 

Wood, acrylic, metal, plexiglass, leather. 

We generally try to complete orders within a 2 week timeframe. Some orders are quicker than others depending on detail and some longer. PLEASE BE SURE TO MENTION IF ORDER IS NEEDED BY A SPECIFIC DATE.

Yes! We offer gift cards in all in all increments? You will receive a email with a digital gift card you can print. 

We do! We would love to help you with your bulk orders. If you have a idea in mind, shoot us a message or call and we can discuss your ideas and pricing. 

You have 48 hours from your order placement to request a cancellation. 

We generally try to get mock up designs to you within 3-5 days. Sometimes sooner, sometimes longer. It really depends on our workload at the time. 

Yes! We love to wrap your gifts! Let us take care of all the work for you! Just mention at time of order that it is a gift. 

Pricing

We take Visa, Mastercard, Amex, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Facebook Pay.

Returns

No. Since we offer custom items which typically include personalization, etc we do not except returns. If item is damaged due to shipping we will open a claim with the shipping provider and replace item if item is found to be damaged in shipping. You will need to provide pictures of the damaged item and the box it was shipped in. 

Shipping

Yes! We offer shipping all over the US. We can ship internationally(we can quote you a price at time of order).

We ship using USPS, UPS and Fed Ex. We will ship with the most cost effective rates. 

Once your order is complete we will send you a tracking number via email or text depending on how you ordered.